Deck — Organiser Terms of Service

1. About these terms

These Organiser Terms (“Terms”) govern your use of Deck as a community organiser. They form a binding agreement between you and Curated Technologies Limited, a company registered in England and Wales (company number 16236839), registered office 92 Seager Drive, Cardiff, CF11 7EX, United Kingdom, trading as SwipeOnDeck and Deck (“Deck”, “we”, “us”).

VAT registration number 497088925.

Deck is a platform for in-person community organisers to sell tickets and manage their community.

Separate terms apply to people who buy tickets to your events — the Member Terms. You are responsible for understanding how the two fit together, and we explain the key points below.

By creating an organiser account, listing an event, or accepting payment through Deck, you agree to these Terms. If you do not agree, do not use Deck as an organiser.

2. Definitions

• Community — the group you create and manage on Deck.
• Deck Pro — our paid subscription tier, described in §12.
• Event — an event you list on Deck, whether ticketed or free.
• Fees — the amounts payable to us under §9.
• GMV (gross merchandise value) — the total face value of Tickets sold through your Community.
• Member — a person who joins your Community or buys a Ticket to your Event.
• Organiser (“you”) — the person or organisation operating a Community on Deck.
• Ticket — a right of admission to an Event, sold through Deck.

3. Your account and eligibility

3.1 You must be at least 18 to hold an organiser account.

3.2 You must provide accurate registration information and keep it current, including your legal name or registered entity, contact details, and payout details.

3.3 If you register on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation.

3.4 You are responsible for all activity under your account and for keeping your credentials secure. Tell us immediately if you suspect unauthorised access.

3.5 We may decline, suspend, or close an organiser account in the circumstances set out in §19.

4. Our role — we act as your agent

4.1 When you sell Tickets through Deck, we act as your agent for the limited purpose of listing Events, collecting Ticket payments, and passing them to you. We do not buy, resell, or own Tickets.

4.2 You set your own Ticket prices. We do not set them.

4.3 The contract for each Event is between you and the Member. We are not a party to it. You are solely responsible for delivering the Event as described.

4.4 Because we act as agent, Ticket money we collect is collected on your behalf. We are not the merchant of record for Ticket sales.

4.5 We act as principal only in respect of the services we provide to you directly — Deck Pro subscriptions and our Fees.

4.6 Nothing in this section makes either of us the other’s employee, partner, or joint venturer beyond the limited agency described here.

5. Licence to use Deck

5.1 We grant you a non-exclusive, non-transferable, revocable licence to use Deck for the purpose of operating and promoting your Community and Events, including commercially.

5.2 You may not: resell or sublicense access to Deck; reverse-engineer or copy the platform; scrape or extract data other than your own; use Deck to promote unrelated third-party products without our written agreement; or use Deck unlawfully.

5.3 We may change, add to, or withdraw features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

6. Your Community and your Members

6.1 You decide who may join your Community and attend your Events, provided you do so lawfully and without unlawful discrimination.

6.2 You are responsible for how you communicate with your Members through Deck, including compliance with direct marketing and anti-spam rules.

6.3 You must not use Member data obtained through Deck for any purpose other than operating your Community and Events, and you must not sell it or transfer it to third parties. See §15.

6.4 Your Members are also bound by the Member Terms. Where your own community rules conflict with the Member Terms, the Member Terms govern the Member’s relationship with Deck; your rules govern their relationship with you.

7. Running your Events — your responsibilities

7.1 You are solely responsible for planning, staffing, delivering, and supervising your Events, and for the accuracy of everything you publish about them.

7.2 You must hold all licences, permissions, and venue agreements your Event requires, and comply with all applicable law — including health and safety, alcohol licensing, food safety, safeguarding, and accessibility obligations.

7.3 Where your Event involves under-18s or vulnerable adults, you are responsible for appropriate safeguarding measures, including any Disclosure and Barring Service (DBS) checks and supervision ratios required by law or good practice.

7.4 You must operate your Events safely and deal promptly with safety concerns raised by Members.

7.5 You are responsible for obtaining any insurance appropriate to your Events. We do not insure you, your Events, or your Members, and nothing in these Terms provides you or your Members with insurance cover.

7.6 We may require you to hold public liability insurance and to provide evidence of it before an Event goes on sale. We will normally do so where an Event has a capacity above 100, serves alcohol, involves physical activity, or involves under-18s or vulnerable adults. We will tell you before your Event goes on sale if we require this.

7.7 You are responsible for resolving complaints and disputes with your Members about your Events.

8. Ticketing

8.1 You control your Ticket types, prices, quantities, and sale periods.

8.2 You must describe your Events accurately and not mislead Members about what they are buying.

8.3 We issue Tickets in digital form with a scannable code. You must accept Tickets validly issued through Deck.

8.4 You must not sell the same capacity through Deck and another platform in a way that results in overselling. You are responsible for the consequences of overselling.

8.5 We may withhold, suspend, or remove an Event listing where we reasonably believe it is unlawful, unsafe, fraudulent, or in breach of these Terms.

9. Fees

9.1 Deck charges a booking fee on each Ticket sold through your Community. The booking fee is added to your Ticket price at checkout and is paid by the Member on top of the price you set. The current rates are set out in Schedule 1 (Commercial Terms) and are also shown to you before you list an Event.

9.2 Payment processing fees are charged separately by Stripe and are payable by you. We do not absorb them. Stripe’s current rates are set out in your Stripe account and are subject to Stripe’s own terms.

9.3 Because the booking fee is added at checkout and paid by the Member, it does not come out of the Ticket price you set. It is collected at the point of sale as a platform fee on the payment and does not reach your Stripe balance. Stripe’s own processing fee is charged to you under §9.2.

9.4 Whether Fees are stated inclusive or exclusive of VAT is set out in Schedule 1.

9.5 We may change our Fees on 30 days’ written notice, by issuing an updated Schedule 1. Changes do not affect Events already on sale at the time of the change. If you do not accept a change, you may stop selling Tickets and terminate under §19.2.

9.6 There is no booking fee for free Events. Where no payment is taken there is no Stripe processing fee either.

10. Payouts

10.1 Ticket payments are taken on your own Stripe account, which you connect to Deck. You must complete Stripe’s identity and verification requirements before you can sell paid Tickets.

10.2 Because payments are taken on your own Stripe account, Ticket proceeds reach your Stripe balance directly and Stripe pays them out to your bank on the payout schedule set on your Stripe account. We do not hold your Ticket money and we do not control that schedule. Schedule 1 sets out the default position and where you can change it.

10.3 Because Ticket money is taken on your own Stripe account, we cannot delay, withhold or reverse Stripe’s payouts to you. Where we reasonably believe there is fraud, a material risk of refunds or chargebacks, a dispute, or a breach of these Terms, what we can do is: stop your Events from selling further Tickets; suspend your account under §19.3; refund a Ticket payment we took on your behalf; and reverse our own booking fee. Stripe may separately apply its own controls to your account under your agreement with Stripe, including holding or delaying payouts, and that is outside our control. We will tell you why we have acted, unless we are prevented from doing so.

10.4 Where your Events carry elevated refund or chargeback risk, we may restrict how many Tickets you can sell, require an Event to be approved before it goes on sale, or pause sales until the risk is resolved. We will tell you if we do and on what basis. We do not hold your Ticket money, so we cannot reserve against it. Stripe may apply its own reserve to your account under your agreement with Stripe. This clause is modified by §18.6 for individual organisers.

10.5 Because we do not hold your Ticket money, we cannot always recover amounts you owe us by deduction. Where you owe us an amount that cannot be recovered from a future platform fee, we will invoice you and you must pay within 14 days.

11. Refunds, cancellations and chargebacks

11.1 You set your own refund policy for your Events, and you must publish it to Members before purchase. It must comply with consumer law.

11.2 If you cancel or materially change an Event, you must tell affected Members promptly and honour your refund policy and their statutory rights.

11.3 Refunds are funded by you, not by us. Because Ticket money sits in your own Stripe balance, refunds are taken from that balance. If it does not cover them, Stripe may draw the difference from your bank account.

11.4 Our booking fee is non-refundable, including where you or the Member cancel and the Ticket price is refunded. The Member is refunded the full amount they paid, including the booking fee, and the unrecovered booking fee is therefore borne by you. Stripe does not return its processing fee on a refund either. We tell Members the booking fee clearly before purchase, and we set this out for you in Schedule 1.

11.5 Chargebacks are your responsibility. Where a Member charges back a Ticket payment, the amount plus any Stripe fee is recovered from you. We will pass on evidence you provide to contest it, but we do not guarantee the outcome.

11.6 Where we reasonably believe a Member is entitled to a refund by law and you have not provided one, we may issue it and recover the amount from you. Before we do, we will contact you and give you a reasonable opportunity to resolve it with the Member directly, unless waiting would prejudice the Member’s legal rights or we are required to act immediately.

12. Deck Pro

12.1 Deck Pro is our paid subscription. The current price, any founding or promotional rate, and how long such a rate lasts, are set out in Schedule 1 and are shown to you before you subscribe.

12.2 We may offer a free trial. The length of any trial is set out in Schedule 1 and confirmed to you at signup.

12.3 We take your card details when you start a trial. Unless you cancel before the trial ends, your subscription will begin automatically and you will be charged at the rate in Schedule 1. We will tell you clearly before you start the trial, and we will email you at least 7 days before it converts.

12.4 Subscriptions renew monthly until cancelled. You may cancel at any time, effective at the end of the current billing period. We do not refund part-months unless required by law. If §18.6 applies to you, you also have a statutory right to cancel within 14 days of the subscription starting. If you asked us to start it immediately and then cancel within those 14 days, we may charge you a proportionate amount for the period you had access.

12.5 We may change the Deck Pro price on 30 days’ notice, by issuing an updated Schedule 1. If you do not accept the change, you may cancel before it takes effect. A change to the standard price does not shorten a founding or promotional rate you already hold for as long as Schedule 1 says that rate lasts.

12.6 If a payment fails, we may suspend Deck Pro features after reasonable notice.

13. Community insights and analytics

13.1 Deck provides insights about your Community, including attendance history, derived signals such as whether a Member is a regular or has not attended recently, and aggregate statistics about your Events.

13.2 These insights are generated automatically and are provided as-is. They are intended to help you run your Community, not to be the sole basis for a commercial, safeguarding or legal decision. We do not warrant that they are accurate or complete, and you remain responsible for decisions you take.

13.3 The underlying Member data is yours as described in §15. The methodology by which we derive insights, and any aggregated or anonymised metrics we produce across Deck as a whole, remain ours. Your export right under §19.5 covers your Community and Member data, not our scoring methodology or platform-wide aggregates.

13.4 Where your Community relates to health or recovery, religion or belief, ethnicity or national origin, political views, or sexual orientation, you must tell us when you set the Community up and keep that declaration accurate. We rely on it to collect the consent that data protection law requires from your Members. If you do not declare it, or declare it inaccurately, you are responsible for the consequences.

14. Content and intellectual property

14.1 You keep ownership of the content you upload — your community name, logos, images, and Event descriptions.

14.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and adapt that content for the purpose of operating and promoting Deck and your Events, including in Deck’s own marketing. You may withdraw the marketing permission by writing to us. If you do, we will stop using your content in new marketing and remove it from channels we control within a reasonable period. We may not be able to recall materials already printed, distributed, or republished by others.

14.3 You confirm you have the rights to everything you upload, including images of people, and that it does not infringe anyone else’s rights.

14.4 We keep ownership of Deck — the platform, software, branding, and design.

14.5 You must not upload content that is unlawful, defamatory, obscene, discriminatory, harassing, misleading, or that infringes third-party rights. We may remove content and suspend Events that breach this.

15. Data protection

15.1 Both of us must comply with UK data protection law.

15.2 In respect of Member personal data:

• We are a controller for data we collect for our own purposes — operating Deck, fraud prevention, our own analytics, and our direct relationship with Members.
• You are a controller for data you use for your own purposes — running your Community, communicating with your Members, and your own records.
• Where we handle Member data on your instructions and on your behalf, we act as your processor, on the terms in Annex A (Data Processing Agreement).

15.3 You must have a lawful basis for your own processing, provide your Members with your own privacy information, and honour their data rights.

15.4 Tell us without undue delay if you become aware of a personal data breach affecting Member data obtained through Deck.

15.5 On termination, you may export your Member data as described in §19.5.

16. Confidentiality

16.1 Each of us may receive confidential information from the other. Neither will disclose it except to people who need to know and are bound by equivalent obligations, or where required by law.

16.2 This does not apply to information that is public, already known, or independently developed.

17. Our service — what we do and don't promise

17.1 We will provide Deck with reasonable skill and care.

17.2 Deck is otherwise provided “as is”. We do not warrant that it will be uninterrupted, error-free, or that it will meet your specific requirements.

17.3 We may suspend access for maintenance, security, or urgent fixes. We will minimise disruption and give notice where we reasonably can.

17.4 New features may be released in beta and may be incomplete, unstable, or withdrawn.

17.5 We are not responsible for failures of third-party services, including Stripe, or for your internet or device.

17.6 If Deck is unavailable during your Event and you cannot check Members in through the platform, you remain responsible for admitting them. We make a downloadable attendee list available in advance for this reason, and we recommend you download it before doors open.

18. Liability

18.1 Neither of us excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be excluded.

18.2 Subject to 18.1, we are not liable for: loss of profit, revenue, business, goodwill, or anticipated savings; loss or corruption of data; or indirect or consequential loss.

18.3 We are not liable for your Events — including their delivery, safety, cancellation, or the conduct of anyone attending — or for disputes between you and your Members.

18.4 You indemnify us against claims, losses, and reasonable costs arising from: your Events; your breach of these Terms; your breach of law; content you upload; and your handling of Member data. This clause is modified by §18.6 where it applies.

18.5 Subject to §18.1, our total liability to you in any 12-month period, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) £5,000 and (b) the total Fees you paid us in the 12 months before the claim arose. This clause is modified by §18.6 where it applies.

18.6 Individual organisers

18.6.1 This section applies where you are an individual who is not acting wholly or mainly in the course of a business — for example, someone running a community night as a hobby rather than as a trade.

18.6.2 Where it applies:

• §18.4 (indemnity) does not apply to you. Instead, you are liable to us only for losses we suffer as a result of your breach of these Terms or your breach of law, to the extent those losses were reasonably foreseeable.
• §18.5 (liability cap) does not limit any statutory right or remedy available to you as a consumer.
• §10.4 (selling restrictions) does not apply to you, except where we reasonably suspect fraud or unlawful activity.
• Nothing in these Terms removes or limits your statutory rights as a consumer, and where any term conflicts with those rights, your statutory rights prevail.

18.6.3 Whether this section applies depends on the substance of what you do on Deck, not on how you describe yourself. If you sell Tickets regularly, at scale, or for profit, you are likely to be acting in the course of a business even if Deck is not your main occupation.

19. Term, suspension and termination

19.1 These Terms apply from account creation until terminated.

19.2 You may close your account at any time. You must still deliver Events already sold and honour refunds.

19.3 We may suspend or terminate your account where: you materially breach these Terms; we reasonably suspect fraud or unlawful activity; there is a serious safety risk; you are insolvent; or we are required to by law or by Stripe. Where a breach can be put right, we will give you 14 days’ notice and an opportunity to put it right before terminating. We may act immediately, without that notice, in cases of fraud, a serious safety risk, insolvency, or where the law requires it.

19.4 We may terminate for convenience on 30 days’ notice. We will let you run Events already on sale. If you have prepaid for Deck Pro, we will refund the unused part of the period on a pro-rata basis.

19.5 On termination, you may export your Community and Member data for 30 days. After that we delete or anonymise it, except where we must retain records — financial and transaction records, fraud and safety investigations, and legal compliance.

19.6 Termination does not affect accrued rights. §§14, 15, 16, 18, 19.5 and 22 survive.

20. Changes to these Terms

20.1 We may update these Terms. For material changes we will give 30 days’ notice by email or in-app.

20.2 If you do not accept a material change, you may terminate before it takes effect. Continuing to use Deck after that means you accept it.

20.3 Changes required by law or for security may take effect immediately.

21. Force majeure

Neither of us is liable for failure to perform caused by events beyond reasonable control. This does not affect your obligation to refund Members where their statutory rights or your published policy require it.

22. General

22.1 Assignment — you may not assign these Terms without our consent. We may assign on notice to you.

22.2 Entire agreement — these Terms, Schedule 1, and Annex A are the whole agreement between us on this subject. Where Schedule 1 conflicts with the body of these Terms on a commercial figure, Schedule 1 governs.

22.3 Severance — if any provision is unenforceable, the rest continues.

22.4 No waiver — not enforcing a right does not waive it.

22.5 Third parties — no one other than you and us may enforce these Terms.

22.6 Governing law — these Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing in this clause affects the right of an Organiser to whom §18.6 applies to bring proceedings in the courts of their place of residence.

22.7 Resolving disputes between us — if a dispute arises between us about these Terms, we will both try to resolve it by discussion first. Either of us may raise it in writing, and we will each make a senior person available within 14 days. This does not prevent either of us from seeking urgent injunctive relief, and it does not affect your right to complain to a regulator or, where §18.6 applies, to use an alternative dispute resolution scheme.

23. Contact